Quick Response Guarantee
Connect With Us - We're Here to Support Your Journey
Every transformation begins with a single conversation
Whether you're ready to book your retreat or have questions about which experience is right for you, we're here to provide personalized guidance and support. Use our contact form or text the number above.
Get In Touch - We Will Contact You Directly!
Alternatively give Craig a call to see if we can help you with what you are looking for: MB 0404 381 533.
PRIMARY CONTACT
Email: retreat@alayaascend.com.au
Phone: +61 404 381 533
Best calling times: Tuesday – Saturday, 9am-5pm AEST
MAILING ADDRESS
Alaya Ascend Retreats
1 Upper Ramberts Road
Eudlo Highlands
Sunshine Coast, Queensland 4554
Quick Response Guarantee
We understand that reaching out takes courage. When you’re considering a significant investment in your wellbeing and transformation, you deserve prompt, thoughtful responses to your questions.
Our Commitment:
- Email inquiries answered within 24 hours (weekdays)
- Phone calls returned same day when possible
- Personalized recommendations based on your specific situation
- No pressure, high support approach to helping you decide
GENERAL INQUIRIES
For Weekend Restoration Questions:
- Accommodation details and facility information
- Pricing and package comparisons
- Dietary requirements and special needs
- Transportation and logistics
- Gift certificate inquiries
For Professional Development Intensives:
- CPD certification requirements
- Group booking opportunities
- Corporate and organizational packages
- Waitlist priorities and availability
- Tax deductibility documentation
Frequently Asked Questions
BOOKING AND AVAILABILITY
How far in advance should I book?
Weekend Restoration retreats typically book 6-8 weeks in advance, especially for weekend dates. Professional Development Intensives have extremely limited availability (only 24 spots annually) and often have waitlists. We recommend joining the waitlist as early as possible for priority access.
What if I need to cancel or reschedule?
Full refunds are available until 14 days prior to your retreat date. Within 14 days, we offer rescheduling to future dates or 50% refund (weather and emergency exceptions apply). We understand life happens and work with guests to find solutions.
Do you offer payment plans?
Yes, we offer flexible payment plans for all retreat packages. Contact us to discuss options that work with your budget and timing.
ACCOMMODATION AND FACILITIES
What's included in the retreat investment?
All accommodation, meals, facility access (sauna, float tank, hot tubs), welcome amenities, and program materials are included. Massage therapy and premium add-ons are additional.
What should I bring?
We provide everything needed for the wellness facilities. Bring comfortable clothing, walking shoes, journal/notebook, any personal medications, and an open mind. Detailed packing lists are sent upon booking confirmation.
Are the facilities suitable for people with mobility limitations?
Our facilities are accessible with some limitations. Please discuss specific needs during booking so we can ensure your comfort and full participation.
PROGRAM SPECIFICS
How is this different from other retreats?
Our combination of luxury mountain-top location, evidence-based methodology (5R Approach), small group size (maximum 4 couples), and founder’s unique expertise creates an experience unlike traditional spa retreats or large group programs.
Is this religious or spiritual in nature?
While we honor the spiritual dimension of transformation, our approach is inclusive and non-denominational. The methodology is grounded in psychology and neuroscience. Guests of all backgrounds and beliefs have found the experience meaningful.
What if I'm introverted or private?
Many of our guests are introverts who value privacy. The small, intimate setting respects individual differences. You’re never required to share beyond your comfort level, and solo time for reflection is built into the experience.
PROFESSIONAL DEVELOPMENT
How does CPD certification work?
Our 5-Night Professional Development Intensives are registered with Australian CPD standards, providing 20 contact hours of certified professional development. We provide all necessary documentation for your professional portfolio and tax purposes.
Can I bring a colleague or attend as a team?
Yes! We offer group discounts for professional teams (2-4 people) and can customize experiences for organizational development. This is particularly powerful for leadership teams wanting aligned transformation.
Is this really tax-deductible?
Yes, for professionals attending the 5-Night CPD certified intensives. The professional development focus and certification make this a legitimate business expense. We provide all documentation needed. (Consult your accountant for specific tax advice.)
Schedule Your Discovery Call
Not sure which retreat experience is right for you?
Book a complimentary 20-minute discovery call with our team. We’ll help you:
- Clarify your transformation goals and current challenges
- Understand the differences between weekend and intensive experiences
- Determine the best timing for your retreat
- Address any concerns or special requirements
- Explore investment options and payment plans
Available Monday-Friday, 9am-5pm AEST
Visit Us
Location
Nestled in the Sunshine Coast Hinterland, our mountain-top sanctuary is just 20 minutes from Mooloolaba, Maleny, and Montville beaches and attractions.
Driving Directions
Detailed directions and GPS coordinates are provided upon booking confirmation. The drive itself is part of the transformation—winding mountain roads that naturally help you transition from daily life to retreat space.
Airport
Sunshine Coast Airport (30 minutes) or Brisbane Airport (90 minutes). We can arrange transportation services upon request.
Connect on Social Media
Instagram: @alaya_ascend
Follow for behind-the-scenes retreat moments, transformation tips, and guest stories (shared with permission)
LinkedIn: Craig Dickson - Alaya Ascend
Professional development insights, positive psychology applications, and leadership transformation content
YouTube: Alaya Ascend with Craig Dickson
Weekly videos sharing 5R methodology, transformation techniques, and professional development insights
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Emergency Contact
During your retreat
+61 404 381 533 (24-hour emergency line)
After hours non-emergency
retreat@alayaascend.com.au
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Your transformation journey begins with a single step. Whether that’s sending an email, making a phone call, or booking a discovery session, we’re here to support you every step of the way.
The question isn’t whether transformation is possible. The question is whether you’re ready to experience it.